About us

The man behind Sewing Machine World is Steve Broomhall, an industrial engineer with decades of experience in the trade.
Steve studied clothing machine technology at the London College of Fashion, before going on to glean experience in his field by completing an apprenticeship with a clothing manufacturer.
Later he worked in larger Pfaff and Bernina dealerships to increase his knowledge of the trade.
He has also worked for VSM, the parent company of Husqvarna and Pfaff brands.
Backed up a by a dedicated and experienced staff, you can be sure that you will always get expert advice and service from Steve and his team.

Sewing Machine World Online
13 Tower Street
King's Lynn
Norfolk
PE30 1EJ
01553 770370 - Monday to Saturday, 9am to 7pm

Terms and conditions

General

While we take every care to be accurate we reserve the right to amend, without notice, prices, descriptions and specifications of all products and offers.
All prices are inclusive of VAT where applicable and delivery to the UK mainland, and are subject to stock availability.
Product images and descriptions are for illustration only and may vary.
Errors and omissions excepted.

Placing an order

You can place an order online or by phone. For online payment you can choose to use either Paypal or Worldpay, who both accept all major credit cards.
Payment will be taken automatically at the time of purchase, but the acceptance of your order and the creation of a legally binding contract between us will only occur when we despatch your order to you.
We may decline all or part of your order for any reason, in which case we will contact you to arrange any appropriate refund.
Delivery to the UK mainland is free.

Returns

We offer a hassle-free warranty service in the event your machine should develop a fault - click here for full details of our warranty terms.
If for any other reason you are not satisfied with a product, you may return it for a full refund up to seven days after delivery.
The product must be complete and in 'as new' condition. It should be returned with the original packaging and any free gifts received with the product must also be returned. CDs, memory cards, software and the like must be returned unopened.
Please call us on 01553 770370 to arrange collection. Unless the product is faulty, a charge will be made for collection and return to us.

Privacy

In the course of using this website we may collect and record certain information about you. This includes personal details such as your name and address. We may also use cookies or other techniques to record anonymous data about how you use this website.
Any personal detail will be used only in accordance with the Data Protection Act to enable us to process your order; this may include passing to third-party payment processors such as Paypal.
You have the right to request a copy of any personal information we hold about you. To do so, please send a written request including a cheque for £10 to cover administration costs to the address above.

Waste electrical or electronic equipment recycling

If you buy a new electrical item, we will recycle your old one for free. For example, if you purchase a new sewing machine from us, you can send your old sewing machine to us for recycling.
You have 28 days in which to send in your old machine, and you are responsible for any postage costs incurred.
Unwanted electrical equipment is the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol.
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.
You can find out more about recycling and find your local recycling centre at the Recycle Now website.

Company information

Sewing Machine World Ltd is registered in England, company number 06988095. Our registered office is 2 Highfield, Clare, Sudbury, Suffolk, CO10 8PG. For all customer enquiries, please contact us at our King's Lynn shop at the address above.